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| River_Deep |
Over an hour on the phone making a total of 4 1/2 hours, on day 5, of trying to get a headed email off Vodafone to prove I own a phone the Halifax that already accepted my details when I registered insurance with them last year.
To say I am annoyed is a minor understatement.
Currently on hold as a manager tries to find the SLA for email responses. Why he needs to prove that to me I do not know and once I come off hold he will be asked why I have been on hold, this time, for 20 minutes!!!!!!!
So, the CEO of Vodafone UK has just had an email.
| 4 Feb 11, 10:24 AM River_Deep UK, 6 yrs |
Still not resolved (how hard it is to send an official email?) and now waiting for a call back from a manager I have raised a complaint about. Ready to kill!! It is not what you say or do but the way you say or do it | |
| 4 Feb 11, 11:22 AM Chrome_Bitch 8 yrs  |
Oh dear the joy of mobile phone companies  count to ten and start again ... hope you get it sorted out soon Never test the depth of water with both feet! | |
| 4 Feb 11, 11:32 AM janusxuk UK(HP), 7 yrs |
Do you have a twitter account? The speed of response you get when you name & shame on there is amazing by comparison. Watford Munch is on the 3rd Tuesday of every month. | |
| 4 Feb 11, 11:50 AM River_Deep UK, 6 yrs |
I do have a Twitter but never use it. May be time to resurrect it! I finally got the email I wanted and called the Halifax (who my phone is insured with) to ask if it was now sufficient. I had been told the 2 I had sent previously were not enough. They said my claim was processed 2 motherfooking days ago (okay the did not say motherfooking) but my model of phone was out of stock and would have to wait another 4 days. They would then offer me an alternative if it had not come in. I screamed when I hung up It is not what you say or do but the way you say or do it | |
| 4 Feb 11, 12:07 PM TheSilverFox  UK(GU), 2 yrs    |
and breathe..... "The art of being a Gentleman is knowing when not to be" | |
| 4 Feb 11, 1:28 PM Hanchi UK(SE), 2 yrs |
This is what me and Muvva do in a case like this...get the CEO's name...look him/her up on TRACESMART...write to him/her at their home address...send the letter by recorded delivery or if practical by hand (we use a big ugly fat-boy to knock on the door but that's enough about me ) around Sunday lunch-time if doing it by hand or Saturday if using the Post...this works for us. |
