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PC assistance (9)

Qwoin's profile

Qwoin
Posted by Qwoin* on Mon 12 Apr 10, 1:01 PM to Qwoin's blog.

I am trying to sort out my girls HP laptop for her. I has had problems crashing with the blue screen and freezing. I used the tool to repair windows and I am running pc tools spyware doctor and threatfire. Any suggestions as to anything else I should run greatfully received.

Replies

12 Apr 10, 1:21 PM
Outrider
UK(S), 7 yrs

Afraid there are few cures for a sick windows machine basically either use the restore program or reinstall. are we talking XP or Vista here?

Let's agree on this. You don't tell me about your problems with Windows and I wont tell you about Linux

Edited 12 Apr 10, 1:24 PM by Outrider

12 Apr 10, 1:35 PM
subette
2 yrs
Oooo - that sounds like 'the blue screen of death' to me...

http://en.wikipedia.org/wiki/Blue_Screen_of_Death

:(

I want to reconcile the violence in your heart. I want to recognize your beauty is not just a mask. - Muse, Undisclosed desires
***
Your mind is like a parachute - it works better when it is open.

12 Apr 10, 2:38 PM
filthfromfingers
UK(RG), 4 yrs
Blue Screen is usually hardware related. Ensure the device has the latest updates from HP's support site.

http://www.hp.com/support

A clean install of Windows after removing the data may well be the best option.

S

-- To err is human but to really fowl things up requires a computer - anon

12 Apr 10, 3:03 PM
MisterBear
UK(WA), 8 yrs


Checkout what is says on the blue screen, to see if you can find out the cause. Google is your friend.

Is it still blue screening in safe mode? Does it get into windows at all?

I encounter a lot of computers that just have corrupted system files and so running chkdsk can some times fix it, and if not then booting up off a windows disc and going for the 2nd repair option usually fixes it. However that's mainly in Windows XP, Windows 7 has some more repair features and if you have Vista, well then there's your problem right there.

I always behave. I just don't specify how.
WARNING: Some BDSM activities may run the risk of injury or even death. However life runs the risk of injury and the certainty of death.

12 Apr 10, 3:14 PM
Qwoin*
UK(S), 10 yrs
MisterBear wrote:
if you have Vista, well then there's your problem right there.

Lol typical its running vista, I have not been able to revert to manufacturers settings, F11 doesnt work but I will certainly try chkdsk

Thanks to everyone for suggestions.

Don't be afraid of dying, be afraid of not living.

13 Apr 10, 7:47 AM
clubslut
UK(B), 4 yrs

MisterBear wrote:
Checkout what is says on the blue screen, to see if you can find out the cause. Google is your friend.

What he said.

Enter you PC model and exact message details of anything that appears.

I also find that uninstalling anything that starts with "Windows Live..." can help too, as can removing things that auto update things.

It's worth trying to actually find out what the problem is rather than just reinstall Windows. If you have the patience to do some detective work then you will know how to avoid it coming back.

As others have suggested, a blue screen is often hardware related so try chkdsk, and I think someone mentioned a memory checker too. As you have a HP laptop then go into the system setup and run the diagnostics. I work on several models of HP laptops so I can give you more information if you need it.

I also found a Microsoft provided product called the Vista Recovery CD so get yourself one of those if you haven't already done so.

Let me know how you get on.

steve

If there's something you'd like to try, If there's something you'd like to try, Ask me I won't say no, how could I? - The Smiths

Edited 13 Apr 10, 7:53 AM by clubslut

13 Apr 10, 10:21 PM
Qwoin*
UK(S), 10 yrs
Well I ran chkdsk and various other utilities including defrag and spy checks and some HP utilities I found and eventually it seemed to become stable. The memory checker found no problem.

She has now been using it for some hours with no crashes.

So once again thanks to the wonderful community of IC for everyones help.

Don't be afraid of dying, be afraid of not living.

Edited 13 Apr 10, 10:23 PM by Qwoin

13 Apr 10, 10:23 PM
Qwoins_calamity
UK(S), 3 yrs

many many thanks to evreybody who helped, my laptops up and running.

Good girls blush during naughty scenes in the movies. Bad girls smile because they know they can do better.

13 Apr 10, 10:54 PM
clubslut
UK(B), 4 yrs

See. You don't need to reinstall Windows after all :-)

If there's something you'd like to try, If there's something you'd like to try, Ask me I won't say no, how could I? - The Smiths

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