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Posted by knot_obsessed
on Thu 27 Nov 08, 1:34 PM to knot_obsessed's blog.
I just got a referral letter, the orthapedic team, called the number expecting to make the appointment. Gone are the days when you get an appointment sent to you. So anyhoo, i eventually get around to calling this number, i'm so not good at motivation and doing things like this, but finaly i call and guess what they say? You have to call us back in four working day's time to make the appointment!!!! Why can't i make the appointment now!!!! Rant and frothing at the mouth!!!! this is beaurocracy gone mad, no longer are there appointment secretary's there are assessment teams who assess you over the phone based on your G.P.'s referral letter, that they have to do four working days after you call them! So four people are employed to sit there all day and tell people to call back in four days!!! Bloody ridiculous! No wonder there is no money for sick people!
The G.P. has referred me to see a specialist, hence i was given this number, a reference number, a password too for *£$* sake, surely to god that should be enough without having to test my motivation to call back in four day's to make sure i want an appointment!
It's all going to pot i tell ya! Oh and can somebody memo me on wednesday next week and tell me to call them, cause sure as eggs is eggs i'm gonna forget!
| 27 Nov 08, 1:42 PM Illuminated UK, 3 yrs |
Hey lady! I'll memo you on Wednesday, you just be yourself for now and concentrate on stuff closer to home ok? Don't lose sleep over prodeedure and bureacracy, you make sure you get what you need ok? xx G | |
| 27 Nov 08, 1:51 PM mq1965 UK(DA), 8 yrs  |
It's probably to do with targets. I tried to make a non-urgent appointment with a GP a while a go. I needed to make it a few days in advance so I could sort out time off work, but they couldn't give me an appointment more than two days ahead, because of the government's target that all GP patients must be seen within 2 days. And they couldn't guarantee that if I arranged some time off and phoned up two dys beforehand that they would be able to see me then. Sheer lunacy, and people get so frightened of the target culture that they just won't deviate from it. | |
| 27 Nov 08, 3:18 PM Mad_Eye_Moody UK(ML), 8 yrs |
Here's one for the books, I went in to my local Inland Revenue office a few months back to get some details confirmed, and the conversation went like this. Me. Excuse could you confirm xy and z. Inland Revenue lady. Oh you need to make an appointment, Me, how do I do that? Inland Revenue lady. Just use that phone there and tell them you want an appointment at the Motherwell office, So I pick up the phone, press the required button and it is answered by someone else where with a strange accent. So I tell them I want an appointment at the Motherwell office, now I'm put on hold and the phone on the desk of the lady whom I originally spoke to (who is only 4 feet from me) starts to ring. She then has a brief conversation with someone and hangs up. The person who put me on hold comes back on the line and says there is an appointment available now if I want it? I say yes course and I'm informed to see the lady at the reception of the Motherwell office (who is only 4 feet from me). After taking some details to confirm I'm who I say I am she then provides me with the information I want. Turns out I had to phone someone in a different city to make an appointment to talk to some one who was sitting doing nothing only four feet from me. Go figure eh! Those who don't hear the music think those who dance are insane (Jay Wiseman) | |
| 27 Nov 08, 5:07 PM knot_obsessed UK(NN), 6 yrs |
It's a world gone mad really isn't it! Almost beyond belief!! And causes use of excessive exclamation marks in me to!!! totally nuts, ridiculous and outright crazy too. But you have to laugh i suppose or it will send you mad. x
An eye for eye only ends up making the whole world blind. - Mahatma Gandhi "Build a man a fire, and he'll be warm for a day. Set a man on fire, and he'll be warm for the rest of his life." - Terry Pratchett. |
