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| Original_Rebel |
on Wed 20 Feb 08, 1:00 PM to Original_Rebel's blog.
This has got to be one of the funniest I've heard of in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Help line which was transcribed from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired however, he is currently suing the WordPerfect organization for "Termination without Cause." This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations)
"Rich Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's a blank; it won' t accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No." "Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle it's because it's dark."
"Dark?"
"Yes, the office light is off, and the only light I have is coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power.......a power failure?.... Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet.
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too f***ing stupid to own a computer."
Edited Wed 20 Feb 08, 1:04 PM by Original_Rebel
| 20 Feb 08, 1:14 PM Avada_Kedavra UK, 7 yrs |
LOL fecking brilliant  Im Hers
Myspace | |
| 20 Feb 08, 1:17 PM Barb_Dwyer UK(ME), 7 yrs |
LOL both my son and myself loved that in fact we know people like that hehehe Why did jesus die on the cross? He forgot his safeword!! | |
| 20 Feb 08, 1:33 PM Bygones UK(N), 5 yrs |
Sorry to burst your bubble but this is an old story that has been passed around for years. I have no idea if it is actually true, but it is still very funny either way. | |
| 20 Feb 08, 2:33 PM MasterBlackrose UK, 8 yrs |
its an apocryphal thats been an in joke amongst it helpdesk staff for at least the last 16 years when i first had a copy faxed to me | |
| 20 Feb 08, 3:01 PM skyfox UK(EH), 5 yrs  |
There's a whole heckuva lot more of those on this computer stupidities page. Though, I find the computer stupidities -- stupid tech support ones better. The only thing we have to fear is fear itself. | |
| 20 Feb 08, 3:20 PM Avada_Kedavra UK, 7 yrs |
so what if its old, its still bloody funny  Im Hers
Myspace | |
| 20 Feb 08, 3:35 PM zelie UK(HA), 9 yrs |
Didn't someone post this on here just the other week? Must be doing the email rounds again i guess. I'm about as submissive as dracula on speed.... | |
| 20 Feb 08, 3:35 PM MasterBlackrose UK, 8 yrs |
oh yes it is still funny and to be honest I use it as a training tool for new helpdesk staff
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| 20 Feb 08, 3:45 PM chartreuse UK(BA), 6 yrs  |
Does it matter that it's old? There are probably plenty of people who've never seen it before - I'm one of them.
Very funny... I couldn't work in customer services - I don't have the patience .
C x Truth is stranger than fiction. | |
| 20 Feb 08, 4:30 PM Sirebel UK, 5 yrs    |
It is old, is still hysterically funny and I don't think it is apocryphal (sp?). It has always been credited to the WordPerfect helpdesk (even though such an organisation no longer exists). I may just try and dig up some provinence if I can be bothered. I'd be interested in a more up to date version written by a customer though. My recent experiences with call centres (especially BT) make me want to go and buy a gun. Ad Quod Damnum |
